To amend your details, resend your confirmation email, download your tickets or submit a query please sign into the SEE tickets order tracker here using either your reference number, postcode or telephone used when booking.
If you don’t have these details then please use the ‘Forgotten your details?’ option and enter the email address used when booking.
If you are registered disabled, when purchasing your ticket, you can select a carer’s ticket free of charge. You can either pre-book your carer’s ticket by adding it on at the point of booking or collect from the Box Office on the day of your visit (please provide proof e.g. a photocopy of blue badge, PIP or DLA letter). Disabled Parking is available is for £3.65. There will be an area for disabled parking as close to the entrance to the event site as possible. Please read Parking.
Yes, if you have tickets for Saturday but can only come on Sunday, you can switch your days and vice versa. Your ticket will be scanned at the door, once scanned, it will no longer be valid for the other day. You can officially switch your tickets by contacting our ticket providers, however you do not need to do so. Please note, tickets are non-refundable.
Parking is £7.50 for day entry or £10.50 for weekend entry. Disabled Parking is available for £3.65. If you are driving to DogFest you must buy a car parking pass. These will now only be available to buy online. One parking pass is required per vehicle. Your car parking pass will be emailed to you in advance and scanned upon entry to the DogFest car park.
Disabled Parking is available for £3.65. We prioritise disabled parking by situating it as near to the entrance as feasible. However, as it's a field, there may still be some distance to cover to get to the entrance, and grass can present challenges. To park in disabled parking you may be asked to show proof, a photocopy of your blue badge, PIP or DLA letter. Your car parking pass will be emailed to you in advance and scanned upon entry to the DogFest car park.
Important notice for Tatton Park ticket holders
Parking at our Tatton Park event will instead be levied and maintained by the venue. Car parking passes are available to buy from the Tatton Park website here. (Choose Parkland entry.) Blue Badge Parking is also available. Your car parking pass will be emailed to you in advance and scanned upon entry to the DogFest car park.
DogFest is committed to making everyone’s experience enjoyable. Please do consider that the festival is an outdoor event with grass fields and grounds with gradients/uneven surfaces. Whilst we have made a great effort to provide facilities to accommodate for this there will inevitably be some areas that are hard to navigate. There will be an area for disabled parking as close to the entrance to the event site as possible. There will be a fee for disabled parking. Please see the parking FAQ for more information. DogFest will also have mobility scooters to hire on the day.
Find out more information about disabled access and onsite facilities here.
There are no cash machines inside the festival. Most exhibitors will accept card payments, but we strongly recommend also bringing some cash with you on the day. All paid for activities and competitions on the day will accept cash payments only.
Yes, there are tented areas for dogs and their owners to rest and take cover in case of extreme hot or wet weather.
Visitors should make extra provisions for any weather eventuality as although we’d love to have sunshine we cannot guarantee this due to the great British weather! DogFest advises bringing provisions from wellies to sun cream, blankets to waterproofs for sun, rain, wind and cold weather.
Please consider the temperament of your dog before you decide to attend. The show is very busy with thousands of other dogs and people, and knowing your own dog(s), you should consider if this is an environment which they will enjoy. Please keep your dog(s) on a lead at all times when you are at the show. For our full animal welfare guidelines, click here.
Yes! DogFest is a celebration of the unique relationship between owner/s and their dog so we encourage dogs to come along and have a great day out with their family. Please familiarise yourself with our Animal Welfare Guidelines, and ensure your dog stays on their lead at all times. Please note this is a dog’s day out and cats or other animals are not permitted.
Yes, you can still attend if you are unable to bring your own dog! DogFest is both a fantastic day for dog lovers as well as dogs and there will be plenty for you to do, including shopping opportunities and watching amazing displays.
Yes, you can bring your own food and drink to DogFest.There will be a fantastic selection of festival food and drink to suit all tastes, including vegetarian and vegan options.
We allow filming at the event but wish to protect the integrity of the event and its exhibitors. You are free to record your own visit for your own personal home use. You will not be able to sell any photos or moving images of the event for commercial or other gain. Please respect the privacy of other attendees who may not want to be filmed. Please do not bring any professional equipment with you and please be aware of health and safety issues.
Visitors may be filmed, recorded or photographed for broadcast, promotion or security purposes during the event.